What is the typical response time for support inquiries?

We know your time is valuable, especially when you're in the middle of a project.

• Standard Support: Our team typically responds within 24–48 hours on business days.
• Priority Support: If you are a Pro subscriber or reporting a major billing error, we aim to get back to you even faster.
• Weekend Support: Requests sent over the weekend may take a little longer, but we’ll prioritize them first thing Monday morning.

Pro-Tip: Don’t send multiple emails for the same issue! Every time you send a new message, it moves your ticket to the back of the queue.