General troubleshooting guide

Before you reach out to support, try these "Universal Fixes" that solve 99% of technical issues on Brisly.

The Brisk 3-Step Reset:

Before diving into deep troubleshooting, try these three "Universal Fixes." They resolve 99% of temporary technical glitches by forcing a fresh sync with our servers.

1. The Refresh: It sounds simple, but a page refresh or a hard close of the mobile app clears temporary data jams. On mobile, swipe the app away to close it completely, then restart.
2. The Re-Sync: Log out of your account and log back in. This forces your "access token" to update, which usually fixes progress tracking errors or "Access Denied" messages.
3. The Switch: If you’re on mobile, try logging in on a desktop (or vice versa). This tells us immediately if the issue is a local device setting or a broader platform glitch.

When to contact us: 

If you’ve tried the steps above and are still having trouble, we’re ready to help. Please email [e-mail] and include:

• A screenshot of the error. You can find instructions on how to take a screenshot here.
• The device you are using (e.g., iPhone 15, MacBook Pro).
• The course name where the issue occurred.

Pro-Tip: We’re a "mobile-first" platform, but if you’re doing heavy portfolio projects, switching to a desktop browser can sometimes provide a smoother experience for complex tasks.