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Brisly App
Technical Support

Technical Support

Encountering a glitch? Find quick fixes for browser issues, loading errors, and tips to keep things running smoothly.

Report a Bug

Where can I see the status of a bug I already reported?
How can I take a screenshot or video of the issue to help the team?
What information should I include in my bug report?
How do I report a bug or a broken lesson?

Troubleshooting Guide

General troubleshooting guide
How do I clear my browser cache to resolve loading issues?
I’m seeing an "Access Denied" error on a course—how do I fix it?
What should I do if a video lesson is stuck or won't play?
Why is my course progress (0–100%) not updating?
Why can't I access my plan after payment?

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